Refund policy

Return & Refund Policy
Last Updated: September 30, 2026
We want you to feel confident shopping with Lumyrelle. If you are not satisfied with an eligible purchase, you may request a return within the timeframe described below.
7-Day Return Policy
We accept eligible return requests within 7 days of delivery.
To qualify for a return, the item must generally be:
- Unused and unworn
- In its original condition
- Free from damage caused after delivery
- Returned with its original packaging when reasonably possible
You may be asked to provide your order number and photographs of the item before a return is approved.
How to Request a Return
To request a return, contact us at:
[lumyrelle.service@gmail.com]
Please include:
- Your order number
- Name
- Item(s) you wish to return
- Reason for the return
- Photos, if the item is damaged, defective, or incorrect
Please do not send a return without first contacting us.
Returns sent without authorization may experience processing delays.
Non-Returnable Items
The following products may not be eligible for return unless they arrive damaged or defective:
- Personalized or customized products
- Products made specifically to customer specifications
- Gift cards
- Items marked as final sale
- Products that have been worn, altered, damaged, or used after delivery
For hygiene reasons, certain jewelry items may also be subject to additional return restrictions where permitted by applicable law.
Any specific restrictions will be displayed on the relevant product page where applicable.
Natural Crystal Variations
Many Lumyrelle products contain natural crystals, stones, minerals, or materials inspired by natural formations.
Natural stones may vary in:
- Color
- Pattern
- Transparency
- Texture
- Shape
- Mineral inclusions
- Surface characteristics
These natural variations are part of the individual character of each piece and are generally not considered defects.
Product photographs are intended to represent the overall appearance of an item, but the exact stone you receive may differ slightly from the images shown.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.
Please provide clear photographs showing the issue.
After review, we may offer, depending on the circumstances:
- A replacement
- A partial refund
- A full refund
- Another appropriate resolution
Return Shipping Costs
Unless the product arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.
Original shipping charges are normally non-refundable unless required by applicable law or the return resulted from an error on our part.
If we provide a prepaid return label, any applicable deduction will be communicated before the return is processed.
Refunds
Once we receive and inspect your approved return, we will notify you regarding the refund status.
If approved, the refund will generally be issued to the original payment method.
Please allow approximately 5–10 business days after the refund is processed for it to appear in your account, depending on your payment provider or financial institution.
Bank and payment provider processing times are outside Lumyrelle's control.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered processing, production, packing, or shipment, cancellation may no longer be possible.
Exchanges
If you would like a different item, size, color, or style, please contact us.
Depending on inventory and the item involved, we may recommend returning the original product and placing a new order.
Consumer Rights
Nothing in this Return & Refund Policy is intended to limit any rights available to you under applicable consumer protection laws.
Contact Us
For return or refund questions:
Lumyrelle Customer Support
Email: lumyrelle.service@gmail.com