Privacy policy
Privacy Policy
Last Updated: September 30, 2026
This Privacy Policy describes how Lumyrelle ("Lumyrelle," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, make a purchase, contact us, subscribe to marketing communications, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Lumyrelle, we may collect information such as:
Contact Information
Including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
Order Information
Including:
- Products purchased
- Order value
- Order history
- Shipping details
- Refund or return information
Payment Information
Payments may be processed through third-party payment providers such as PayPal or other authorized payment processors.
Lumyrelle does not necessarily directly store complete payment card information.
Payment providers process payment information according to their own privacy and security policies.
Account Information
If customer accounts are available, we may collect information associated with your account, including login credentials and purchase history.
Device and Usage Information
We may automatically collect certain information when you visit the website, including:
- IP address
- Device type
- Browser type
- Operating system
- Pages viewed
- Referring websites
- Interactions with the website
- Approximate location information
- Cookies and similar technologies
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Process payments
- Handle returns and refunds
- Provide customer service
- Communicate about your order
- Detect and prevent fraud
- Improve our products and website
- Analyze website usage and performance
- Personalize the shopping experience
- Provide marketing communications where permitted
- Display relevant advertising
- Comply with legal obligations
3. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies.
These technologies may help us:
- Keep the website functioning properly
- Remember customer preferences
- Analyze website traffic
- Measure advertising effectiveness
- Improve user experience
- Provide more relevant marketing
Depending on your location, you may have options to manage certain cookie preferences.
You can also adjust cookie settings through your browser.
Disabling certain cookies may affect website functionality.
4. Analytics and Advertising
We may use third-party analytics, marketing, and advertising services, which may include services provided by:
- Shopify
- Meta
- TikTok
- Email marketing providers
- Other analytics or advertising partners
These providers may use cookies or similar technologies to collect information about website activity.
Their handling of personal information is also subject to their respective privacy policies.
5. Marketing Communications
If you subscribe to our newsletter or otherwise consent to receive promotional communications, we may send information about:
- New products
- Promotions
- Special offers
- Crystal guides
- Product recommendations
- Lumyrelle news
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.
You may still receive transactional communications such as order confirmations, shipping updates, or customer service messages.
6. How We Share Information
We may share personal information with service providers when reasonably necessary to operate our business.
These may include:
- Shopify
- Payment processors
- Shipping and logistics providers
- Customer service providers
- Email marketing providers
- Analytics providers
- Advertising platforms
- Fraud prevention providers
- IT and website service providers
We may also disclose information where required by law, legal process, regulatory obligation, or to protect our rights.
7. International Processing
Because Lumyrelle operates internationally and serves customers in different regions, personal information may be processed or stored in countries other than the country where you live.
Our service providers may also operate internationally.
Where required, reasonable safeguards may be used in connection with international data transfers.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete transactions
- Maintain business records
- Resolve disputes
- Provide customer support
- Prevent fraud
- Meet legal, tax, accounting, or regulatory obligations
Retention periods may vary depending on the type of information.
9. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, which may include rights to:
- Request access
- Request correction
- Request deletion
- Request information about data use
- Withdraw certain consent
- Opt out of certain marketing communications
To submit a privacy request, contact:lumyrelle.service@gmail.com
We may need to verify your identity before completing certain requests.
11. Children's Privacy
Our website and products are not intended for children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, please contact us.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of websites operated by third parties.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Technology
- Legal requirements
- Services offered
The updated version will be posted on this page with a revised "Last Updated" date.
14. Contact Us
For privacy-related questions or requests, please contact:
Lumyrelle
Legal Business Name: [Waipi monkey Information Technology Company]
Email: [lumyrelle.service@gmail.com]
Business Address: [Building C, Innovation and Creative Industry Park, No. 5 Xinhua Road, Xinwu District, Wuxi City, Jiangsu Province]