Contact information

Contact Us

We'd Love to Hear From You
Have a question about your order, a crystal, a piece of jewelry, or anything else?
The Lumyrelle Customer Care Team is here to help.
For the fastest assistance, please contact us by email and include your order number if your question relates to an existing purchase.
Customer Support
Email:
lumyrelle.service@gmail.com
Customer Service Hours
Monday–Friday
We typically respond to customer inquiries within 1–2 business days.
Response times may be slightly longer during weekends, public holidays, promotional periods, or periods of high order volume.
Order Questions
If you're contacting us about an existing order, please include:
- Your full name
- Order number
- Email address used for the order
- A brief description of your question
For damaged or defective products, please also include clear photos of the item and packaging.
Returns & Refunds
For return requests, please review our Return & Refund Policy before contacting us.
Please do not send products back without first contacting our support team.
Shipping Questions
For delivery information, tracking, and shipping time estimates, please review our Shipping Policy.
Business & Collaboration
For wholesale, influencer, creator, or business collaboration inquiries:
Email:
service@lumyrelle.com